Friday, July 30, 2010

Retail Dissatisfaction

Picked up 4 x engraved plaques from Trophy shop for MDR today.  Trophy Guy said they'd be ready at midday. MB arrives 12:30 and only gains entry to the shop after some major unavoidable passive smoking compliments of the smokers huddled just outside the entrance.  TG hands over one plaque.
MB asks about the other 3, TG looks startled then exclaims no worries will do them now.  MB asks how long? TG asks why.
At this point MB wants to:
a. Point out that if it took 3 days to do one plaque then one may
    reasonably expect an even longer time to complete the other
    three plaques.
b. Remind him of the collection time he promised
c. Ask him if he has a quality assurance system in place
d. Tell him that the last thing she wants to do is stand around in his dusty, pokey shop surrounded by cheap, tacky trophies
However she politely responds that she's on her lunch hour. 

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